Warranty Terms

         The OUKITEL warranty policies differ from different countries, territories, and purchase channels. Please refer to the list below for the general information on warranty conditions of your device. In case of any conflicts or discrepancies between the following information and the policies in regard to your country, territory, or purchase channel, the corresponding policy of your device shall prevail.
 
         I. Some common warranty performance failures are listed as follows for your reference:   

           

                   * Except for faults caused by the network.
 

          II. General warranty instructions and conditions

        1. Your warranty is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty,    
             but a repair can be still implemented at your own cost:

            (a) The warranty period has expired;
 
            (b) Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to follow the 
                  
user manual;

            (c) Disassemble, repair, modify the device by yourself without Company’s permission or repair the device in other service center not authorized  
                  
by the company;

            (d) Damage caused by force majeure;

            (e) The user is unable to provide the warranty card and valid proof of purchase or the product model and the barcode does not match or are 
                       
altered;

             (f) Natural wear and tear of the product (for instance: casing, keypad, display, antenna, accessories and otheraccessories);
             
             (g) Faults defects not caused by the company;

             (h) Barcode and warranty labels are damaged and unrecognizable.

 
 
            
2. Others

              (a) Faults caused by network and wireless information service providers (operators) are not covered by the warranty;
 
              (b) Our warranty does not cover services verbally promised by the dealer that violate principles set forth on the warranty card.
 
 
              OUKITEL & its Authorized service centers will not be responsible for any kind of direct or indirect loss of customers’ data stored/saved in the     
              
handset (including phonebook contacts ,SMS, emails, ringtones other downloaded software, etc.)due to any kind of incidental failure of the 
              handset and also at the time of service.

              It is advised that before bringing the handset for service, kindly take a proper backup of the entire personal data and remove any confidential,  
                        proprietary, or personal information from the handset.
      
                                                                      
                 
                                                                                                                  
 
Warranty Terms

         The OUKITEL warranty policies differ from different countries, territories, and purchase channels. Please refer to the list below for the general information on warranty conditions of your device. In case of any conflicts or discrepancies between the following information and the policies in regard to your country, territory, or purchase channel, the corresponding policy of your device shall prevail.
 
 I. Some common warranty performance failures are listed as follows for your reference:   

           

 * Except for faults caused by the network.
 

II. General warranty instructions and conditions

        1. Your warranty is only valid under normal use of your device. All man-made damages and any of the following conditions are out of free warranty, but a repair can be still implemented at your own cost:   
            

            (a) The warranty period has expired;
 
            (b) Damage caused by human factors, including damages caused by usage under improper operating environment and the failure to follow the 
 user manual; 
                 

            (c) Disassemble, repair, modify the device by yourself without Company’s permission or repair the device in other service center not authorized
   by the company; 
                

            (d) Damage caused by force majeure;

            (e) The user is unable to provide the warranty card and valid proof of purchase or the product model and the barcode does not match or are
altered 
                        ;

             (f) Natural wear and tear of the product (for instance: casing, keypad, display, antenna, accessories and otheraccessories);
             
             (g) Faults defects not caused by the company;

              (h) Barcode and warranty labels are damaged and unrecognizable.

 
 
 2. Others

           (a) Faults caused by network and wireless information service providers (operators) are not covered by the warranty;
 
              (b) Our warranty does not cover services verbally promised by the dealer that violate principles set forth on the warranty card.
OUKITEL & its Authorized service centers will not be responsible for any kind of direct or indirect loss of customers’ data stored/saved in the  handset (including phonebook contacts ,SMS, emails, ringtones other downloaded software, etc.)due to any kind of incidental failure of the handset and also at the time of service. It is advised that before bringing the handset for service, kindly take a proper backup of the entire personal data and remove any confidential,  proprietary, or personal information from the handset.